At satelitogel, your personal data belongs to you — and this policy explains exactly how we collect it, what we do with it, and the choices you hold over it. Whether you access the lobby from a phone using DANA or through a Bank Transfer on desktop, these same rules apply to your account and activity.
Data you share stays with satelitogel
DANA and Bank Transfer transactions covered
Account-level control over your records
Applies wherever local law permits access
POLICY DETAILS
What Data We Collect and Why
When you open an account with us, we collect the details you provide during registration — name, contact address, and the payment credentials linked to your chosen method, such as DANA or Bank Transfer. We also record activity data: session timestamps, pages visited, and transactions processed through your account wallet. This operational data lets us keep your account accurate and respond to support requests with the right context. We do not sell your personal data to third parties. Data shared with payment processors — for example, when a DANA deposit is verified — is handled under those processors' own published terms and is limited to what the transaction requires. We retain account records for the period required to fulfil our service obligations and, where applicable, to meet locally applicable regulatory retention periods. After that period, data is removed or anonymised in line with our internal retention schedule. Availability of this service and the data rights described in this policy depend on local law and apply only where access is permitted in your region. If you are accessing from Indonesia, the rights described in the sections below are the ones we recognise and act on.
DANA Deposits
Transaction records for DANA deposits are kept for the duration required by our account retention schedule. You can view your own transaction history after login.
Bank Transfer
Bank Transfer records are logged at wallet level. The reference number and amount are visible in your account dashboard once the transfer is confirmed.
Account Registration
Name, contact detail and login credential collected at sign-up. You may request a correction to any of these through the support channel.
Session Data
Device type, session duration and pages visited are recorded to maintain account integrity and help us resolve any access issues you report.
SCOPE EXPLAINED
Where This Policy Applies and What It Covers
This policy covers all data collected through satelitogel's own platform — account creation, wallet activity, in-session behaviour, and support interactions. It does not extend to third-party services you may reach through links on our pages. Understanding the boundary between what we control and what falls outside it helps you make informed choices about your data.
Account Access and Login
All data you provide to open, verify or access your account sits within this policy. That includes your registered contact details and the credential you use to log in. We control how this data is stored and who can view it internally.
Wallet Transactions
Transactions processed through your satelitogel wallet — whether via DANA or Bank Transfer — are covered here in the sense that we hold the record. The payment rail itself operates under its own provider terms, which we cannot override or speak to on their behalf.
Site Content and Game Activity
Your game session history, bet records and lobby navigation data are stored at account level and fall inside this policy. Game content is supplied by studios whose own platforms we do not govern; data generated inside our lobby is ours to protect.
Third-Party Services
External sites, payment processors and any service reached by leaving the satelitogel domain operate under their own privacy terms. Once you follow a link away from our pages, this policy no longer applies and we carry no responsibility for data handling there.
YOUR DATA RIGHTS
Practical Actions Available to You Under This Policy
You hold several concrete rights over the data we keep on your account. The most direct route for most requests is your account dashboard, which shows your registered details and transaction history after login. If you spot an error in your contact information or linked payment credential, you can request a correction through our support channel — we aim to acknowledge these requests and confirm the outcome. Beyond corrections, you may ask us what personal data we hold, whether any of it has been shared with a processor, and under what basis we retain it. For anything that cannot be resolved through the dashboard, our support team handles written data requests submitted by the account holder. Requests are matched to your account before any action is taken, so have your registered contact detail ready when you write in. Access to these rights depends on local law and is available where our service operates in your region.
Review Your Records
Log in and open your account dashboard to see registered details and wallet history. The current state of your account is always shown there after authentication.
Correct Account Details
If a name, contact address or linked DANA credential is recorded incorrectly, submit a correction request through the support channel with your account detail ready.
Ask What We Hold
You may write in to ask which categories of personal data we store, whether any was passed to a payment processor, and the basis on which we keep it.
Request Data Removal
Where local law permits, you may ask us to remove personal data we no longer need to retain. We will confirm eligibility based on account status and applicable retention rules.
CONTACT CHANNELS
How to Reach Us on Privacy Matters
Every privacy-related question, data correction request or account access query can be directed to our support team. We handle these through the channels below. When you write in about a data matter, please include the contact detail registered on your account so we can match the request accurately and respond to the right person.
Live Chat
Open live chat from any page on the site. Use this channel for immediate questions about what data your account holds or to start a correction request. Have your account contact detail ready.
Email Support
For written data requests — access queries, correction submissions or removal requests — email our support address. You will receive a confirmation once the request is matched to your account.
Account Dashboard
The fastest self-service path. After login, your dashboard shows your registered profile, linked payment methods such as DANA or Bank Transfer, and your full transaction history.
DATA HANDLING PRACTICES
How We Protect and Manage Your Information
Our data practices are built around keeping your information accurate, accessible to you, and protected from unauthorised access. Cookies on the site are used to maintain your session and remember login state — they are not used to build profiles shared with advertisers. Account security relies on credential matching at login; if you believe access to your account has been compromised, contact support immediately through live chat or email. Data retention follows an internal schedule: active account data is kept while your account remains open; transactional records including DANA and Bank Transfer entries are held for the period our obligations require, then removed or anonymised. Changes to this policy are published on this page; the version shown here is the current one. If you want to know when it was last updated, ask via the support channel and we will confirm the date.
Cookie Use
Cookies on satelitogel maintain your session state and login continuity. We do not use cookies to build advertising profiles or share browsing behaviour with third parties outside our payment processors.
Account Security
Access to your account data is protected by credential verification at login. If you suspect unauthorised access, contact our support team immediately — do not wait until your next session.
Retention Schedule
Active account data is retained while your account is open. Transaction records, including DANA deposits and Bank Transfer entries, are kept for our required retention period, then removed or anonymised.
Policy Updates
When this policy changes, the updated version replaces what is shown on this page. We do not notify by push. Check this page or ask support to confirm the current version date.
COMMON QUESTIONS
Frequently Asked Questions About This Policy
These are the questions we receive most often about how satelitogel handles personal data, what rights you hold, and how to act on them. If your question is not covered here, the support team can help through live chat or email.
What personal data does satelitogel collect when I open an account?
We collect the details you enter during registration — name, contact address and login credential — plus the payment information linked to your chosen method, such as DANA or Bank Transfer. Session and transaction data is also recorded at account level once you start using the lobby.
Is my DANA transaction data shared with anyone outside satelitogel?
DANA transaction data is passed to DANA's own processing system only to the extent needed to verify and complete the deposit. We do not share it with unrelated third parties. DANA's own privacy terms govern how they handle their side of the transaction.
How can I see what information is stored on my account?
Log in and open your account dashboard — your registered profile details and full wallet history are displayed there. For a broader view of what categories of data we hold, submit a written access request through email support and we will confirm in writing.
Can I correct incorrect details on my account?
Yes. If a name, contact address or linked credential is recorded incorrectly, contact our support team through live chat or email with the correction and your account detail. We will verify the request against the registered account before making any change.
How long does satelitogel keep my account and transaction data?
Active account data is retained while your account remains open. Transaction records — including DANA deposits and Bank Transfer entries — are held for the period our service obligations require. After that, data is removed or anonymised following our internal retention schedule.
What should I do if I think someone else has accessed my account data?
Contact support immediately through live chat. Have your registered contact detail ready so we can verify your identity and review recent access on your account. Do not delay — reporting promptly lets us act before any further access occurs.
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